Privacy Policy

Last updated: January 2026

The Northern Territory Polocrosse Association (“we”, “us”, or “our”) operates the website https://shop.ntpolocrosse.com.au (the “Site”). We are committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Site and purchase products through our WooCommerce-powered online store.

1. Personal Information We Collect

We only collect personal information that you voluntarily provide to us when you:

  • Place an order through our online store
  • Create an account on our Site (if applicable)
  • Contact us via email or contact forms

The types of personal information we may collect include:

  • Full name
  • Email address
  • Phone number
  • Order details and purchase history

Payment information:
We do not store credit card or payment card details on our website. Payments are processed securely by third-party payment providers, and we do not have access to your full payment details.

2. How We Collect Personal Information

Personal information is collected directly from you when you enter your details on our Site, including during checkout or when contacting us.

We may also collect limited technical information automatically, such as:

  • IP address
  • Browser type
  • Device information

This information is used solely for website functionality, security, and basic analytics.

3. How We Use Your Personal Information

We use your personal information to:

  • Process and manage orders for event or venue pick-up
  • Communicate with you about your purchases
  • Respond to enquiries and customer support requests
  • Comply with legal and accounting obligations
  • Improve the functionality and performance of our Site

We do not sell, rent, or trade your personal information to third parties.

4. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary, including:

  • Payment processors (for payment processing only)
  • IT and website hosting service providers

These third parties are only given access to the information necessary to perform their services and are required to handle your information securely.

5. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our website uses:

  • Secure hosting environments
  • SSL encryption
  • WordPress and WooCommerce security best practices

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

6. Cookies

Our Site may use cookies to:

  • Maintain shopping cart functionality
  • Improve user experience
  • Support basic website analytics

You can choose to disable cookies through your browser settings; however, this may affect the functionality of the Site.

7. Accessing and Correcting Your Information

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, out of date, or incomplete.

Requests can be made by contacting us using the details below.

8. Overseas Disclosure

We do not intentionally disclose personal information to overseas recipients. Some third-party service providers (such as website hosting or payment gateways) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated policy will be published on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us:

Northern Territory Polocrosse Association
Website: https://shop.ntpolocrosse.com.au
Email: darwin2026@ntpolocrosse.com.au

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.